Thank you for choosing Impala Kitchens & Bathrooms. We are excited to be part of your renovation journey. This Welcome Pack includes key information to help you feel prepared, informed, and supported every step of the way.
Dear Valued Client
Welcome to the Impala Experience!
We are thrilled to be working with you in your new kitchen or bathroom.
Since 1973, our family-run business has helped thousands of Sydney homeowners bring their dream spaces to life.
Your project is important to us not just in terms of design, but in service and support. We’ve created this Welcome Pack to guide you through the process, provide answers to common questions, and introduce you to the people who’ll be working on your home.
We’re here to support you every step of the way.
Warm regards,
The Impala Team
Your Project Timeline
This is a general outline. Specific dates will be confirmed with your designer and project manager.
Initial Consultation:
Meet your designer to discuss ideas, space, and budget.
Design & Quote:
4–6 weeks: This period includes measurements, layout, colour and material selections, and finalising your contract.
Check Measure:
Take precise measurements of your space to ensure your design and custom-made components work. They identify and quantify all trades. Collaboration between our check measurers and clients is key to achieving the best possible result.
Scheduling:
Materials are ordered and your project is booked. You will receive a delivery letter outlining your schedule.
Demolition & Site Prep:
Removal of existing fixtures and any electrical, plumbing, and wall preparation work.
Installation:
Joinery, stone, plumbing, electrical, and finishing works order if applicable.
The design process typically takes between 4 to 6 weeks, from the initial consultation through to finalising your selections. A clear and detailed design brief can significantly speed things up, so we recommend visiting one of our three Sydney showrooms to explore colours, materials, and clarify your budget.
Many variables, such as the size of your kitchen, design, materials and so forth will affect the price of your project however, as a guide, our kitchen renovations start at around $35,000 for all joinery, benchtops, splash backs and trade work for a small space. At the high end, some kitchen designs can cost as much as $60,000 and more.
We are happy to speak with you and find the best solution for your available budget. Our designers will provide honest advice about what is achievable and help prioritise your needs.
Impala Kitchens specialises in designing and building new custom joinery. Unfortunately, we do not reface or modify existing kitchens due to warranty considerations. The only exception is if Impala originally built the kitchen.
It depends on the scope of your project. In most instances we can get your new kitchen design up and running in 3 weeks from when site works have commenced. Finishing touches will take another 10 to 15 working days thereafter.
If we are removing your existing kitchen, this will be done a few days prior to the delivery and installation of your new joinery.
For melamine kitchens with laminate benchtops, the gap is typically around 5-7 working days.
Stone benchtops require a further 7-10 working days after joinery installation for measurement and fit. If you are having new floors or building work done, then this will add extra time.
We do not supply appliances. You are welcome to purchase your own and we can coordinate installation. We will also make product recommendations based on your design and needs.
An average bathroom design will start at $30,000 and ensuites at $28,000. This includes a bathroom design service, custom joinery, frameless shower screen, and all trade work. Material choice and scope will influence final cost.
We do supply shower screens, vanities and shaving cabinets, electrical items such as lights, underfloor heating, and fans. We do not supply tiles, taps, toilets, or bathtubs but are happy to recommend suppliers.
Yes, Impala can make any joinery you require. We have a factory in Sydney and a team of qualified designers. View our gallery on our website for ideas.
Impala provides a 10-year guarantee on joinery, lifetime warranty on hardware, 2 years on trade work and 6 years on structural. We offer a full after sales service.
You will have access to a dedicated supervisor during your project, and our team is available at our head office and in showrooms. We take feedback seriously and act quickly to resolve concerns.
